Compliance Operations

## **Job Description**

You will focus on the day-to-day compliance operations of our first nonprofit identity network. You will play a pivotal role in shaping our commitment to regulatory excellence and maintaining strong relationships with regulators, nonprofits, and our partner bank.

- Review and clear escalated compliance onboarding cases and transaction monitoring cases, clearing out every case to get to "inbox zero" each day.

- Improve efficiency of onboarding and transaction monitoring workflows so nonprofits and payers are verified faster without compromising accuracy. Build systems and processes to handle 1,000 cases per day.

- Maintain near-zero error rate in compliance casework (onboarding, monitoring, reporting).

- Reduce compliance customer support resolution time by creating documentation and using AI for clearer solutions that scale.

- Optimize transaction monitoring processes to flag suspicious activity quickly and escalate appropriately.

- Deliver compliance trainings and improve team-wide compliance literacy.

- In-person position at Chariot’s NYC office.

## 👤 **About You**

- You're a natural people person. People gravitate to you and you build trust quickly. Extremely high EQ.

- You can sell. You can be highly persuasive in writing, orally, or via a presentation. You can effectively tailor the same pitch to different target audiences.

- You're a systems thinker. You can see what's needed today, but also how to set things up for scale. You can break down complex problems to first principles.

- You're organized. If you need to map out a complex workflow or process you can dig into the details to arrive at the right answer without losing track of the various moving pieces.

- You're a doer and a manager. You can operate on the ground floor and at the 10,000 foot view without losing the forest for the trees.

- You’re a deep listener but can also speak up for what you think, particularly in an environment with executive leadership.

## 📚 **What you’ll get from Chariot**

At Chariot, we are building modern, end-to-end payment infrastructure making donors' lives easier, and nonprofits' lives better. $600B gets donated to charity each year in the US and the existing technology/infrastructure was still built for our grandparents generation. Chariot is here to change that.

- **Traction.** Annualizing over $1.8B in payment volume through Chariot. Tens of thousands of nonprofits already onboarded including American Cancer Society, Memorial Sloan Kettering Cancer Center, and University of Pennsylvania.

- **Impact:** That money services nonprofits working in homelessness, health, education, the environment, and so much more.

- **Market opportunity:** Billion dollar revenue opportunity. Fintech company operating in an untapped $600B market

- **The Team.** \>30% of Charioteers are former founders. NYC office, in-person Monday through Thursday, WFH Friday. The [public handbook](https://chariot-1.gitbook.io/public-employee-handbook) shows how we operate.

## ❤️ **Employee Benefits**

- 🏥 **Healthcare:** Comprehensive healthcare, including options that are 100% covered by Chariot for you

- 🌴 **Time-Off:** 18 days PTO and 13 holidays - take the time off that you want and need to relax and recharge

- 👶 **Parental Leave:** 100% paid parental leave, including 12 weeks for primary caregivers

- 🍽️ **Team Lunches:** Weekly team lunches

- 🌯 **Dinner on Chariot:** Free dinner every day at office past 8pm

- 🎉 **Team Events:** Monthly team building events

- 💎 **Employee-friendly equity:** 2 year exercise window and double-trigger acceleration

- 😎 **Company Retreats:** To get away - we all convene 2-3x / year company retreats

- 🎁 **Matching Gifts:** Matching DAFs and daily charitable giving through [GoodToday](https://goodtoday.org/)