Client Account Specialist

We're hiring a Client Account Specialist to own billing accuracy and the client experience around it — making sure every property manager on our platform gets clear, correct, on-time billing.

**What You'll Do**

_Billing & client support_

* Act as the primary billing contact for property managers. * Update our Insurance Operating System (IOS) to reflect client requests and changes.

_Accuracy & revenue_

* Keep billing structures in the IOS accurate. * Spot revenue-flow improvements and work with engineering to ship them. * Build dashboards that show leadership how billing is performing.

_Process & enablement_

* Create training videos and tools to improve the client billing experience. * Write playbooks for billing support, validation, and troubleshooting. * Standardize processes to prevent workflow breakdowns.

**What We're Looking For**

* Sharp attention to detail and a strong instinct for data integrity. * Can explain technical and billing issues clearly to non-technical people. * Proactive, organized, and takes ownership. * Comfortable in-person, 5 days/week, in a fast-paced startup.

**Compensation & Growth**

* Performance bonuses tied to billing accuracy, CSAT/NPS, and revenue KPIs. * Fast-tracked salary growth for strong performers.