Forward Deployed Engineer (FDE)

**Company**

Karumi is building a world where software explains and sells itself. We build AI agents that interact with real products in real time—joining video calls with prospects, navigating a product in a real browser, and delivering the “aha moment” instantly.

**Role**

We’re hiring a **Forward Deployed Engineer (FDE)** to own end-to-end customer rollouts of Karumi: configuring, deploying, and operating our AI agent in real customer environments.

This is a hands-on, high-ownership role for someone early in their career with strong technical instincts who enjoys troubleshooting and wants deep exposure to how modern AI products get implemented and operated in production.

**Location:** New York, NY (will consider candidates physically in the San Francisco Bay Are and in Madrid, Spain, particularly if open to relocation)

**What you’ll do**

* Roll out Karumi for new customers: setup, configuration, validation, and ongoing maintenance * Perform QA and troubleshooting to ensure reliability and a great end-user experience * Adapt Karumi to different customer workflows, UIs, and edge cases * Use lightweight scripting/automation to improve internal implementation tools and reduce manual work * Capture product feedback from hands-on deployments and customer interactions; communicate insights to product/engineering * Help define best practices for implementing and operating Karumi at scale

**What we’re looking for**

* 1–3 years in Forward Deployed / Implementation Engineering, QA/testing, or solutions engineering * Engineering mindset: you enjoy debugging systems, finding root causes, and optimizing how things work * Strong attention to detail and a quality-first approach * Empathy for users and ability to translate real-world issues into clear product feedback * BS/MS in CS/Engineering/STEM (or equivalent practical experience) * Scripting, automation, or coding experience or willingness to learn * Comfort working directly with customers in technical contexts * Interest in AI-driven products and real-world deployments

**Why join**

* Learn a ton about how modern AI systems are built, deployed, and operated in production * High impact early—your work directly affects customer success and product quality * Fast-moving team where ownership and problem-solving matter more than titles * Opportunity to grow into engineering, product, solutions, or customer-facing paths