Business Operations Manager

VectorShift is hiring a Business Operations Manager to help us scale how we serve customers and run the company.

This is a highly cross-functional, outward-facing role. You’ll work directly with customers and client-facing teams, spot opportunities to improve how we operate, and lead projects that make our product and business more effective. You’ll be equally comfortable in a customer conversation, a working session with product and engineering, and a spreadsheet.

## What you’ll do

* Partner directly with customers to understand their goals, surface friction, and improve their experience with VectorShift. * Work closely with sales, customer success, product, and engineering to solve operational problems that affect customers. * Lead initiatives across onboarding, customer workflows, account operations, and go-to-market processes. * Turn customer feedback and business data into clear recommendations and practical next steps. * Build scalable systems, processes, and reporting as the company grows. * Help identify and launch AI-enabled workflows that improve customer outcomes or internal operations. * Own projects end-to-end, from defining the problem through rollout and measurement.

## What we’re looking for

* Typically 2–7 years of professional experience after graduation. * Experience in a customer-facing, commercial, operations, consulting, banking, private equity, or startup environment. * Someone who enjoys working with customers and wants a role with meaningful external exposure. * Strong judgment, organization, and follow-through in ambiguous, fast-moving environments. * Comfortable using data and spreadsheets to understand problems and make decisions. * Clear, confident communicator who can work with customers and senior internal stakeholders. * Experience leading or contributing to AI or AI-enabled initiatives is a strong plus.

## Nice to have

* Experience working with enterprise customers. * Experience in a high-growth startup. * Background in investment banking, private equity, consulting, customer success, sales operations, or business operations. * Familiarity with AI products, workflow automation, or enterprise software.

## Why VectorShift

You’ll have a direct hand in shaping the customer experience and the way VectorShift grows. This is a chance to take real ownership, work closely with customers and company leadership, and help build the operating systems behind an AI-native company.