Veryfi, Inc. · San Mateo, CA, US · Posted 20d ago
Document AI. One API Call.
**Location:** San Mateo\ **Team:** Account Management\ **Reports to:** Head of Account Management
### **About Veryfi**
Veryfi is a leader in AI-powered document and data extraction, enabling businesses to transform unstructured data into real-time, actionable insights. Our customers rely on us for accuracy, speed, and a strong partnership across mission-critical workflows.
### **The Role**
We are looking for a motivated and customer-focused **Account Manager** to manage a portfolio of growth accounts and help drive retention and growth.
### **Responsibilities**
* Own day-to-day relationships with assigned customers and serve as their primary point of contact. * Develop a deep understanding of customer goals, use cases, and success metrics. * Manage renewals from start to finish, maintain accurate forecasts, and proactively identify risks. * Identify and drive expansion opportunities including increased usage, new products, and additional use cases. * Run regular check-ins and business reviews, communicating value, ROI, and adoption trends. * Partner cross-functionally with Technical Account Management, Product and Engineering to resolve issues and advance customer objectives. * Maintain disciplined CRM hygiene, account plans, and follow-up actions. * Act as the voice of the customer internally while ensuring a professional, responsive experience externally.
### **What We’re Looking For**
* 3+ years of experience in Account Management, Customer Success, Sales, or another client-facing role. * Strong communication and relationship-building skills. * Commercial curiosity and comfort discussing pricing and contracts. * Ability to manage multiple priorities across a portfolio of growth accounts. * SaaS or API experience is a plus.
### **What Success Looks Like**
* High renewal rates across your book of business, with proactive risk mitigation. * Consistently achieves or exceeds expansion targets, taking full ownership of growth quotas. * Customers are engaged, realize value, and are referenceable advocates for Veryfi. * Clear visibility into account health, risks, and next steps, with decisive action to drive outcomes.
**Compensation & Benefits**
This Account Manager role offers a **base salary of $90,000–$110,000 per year**, with an **OTE of $150,000–$183,000** through performance incentives tied to renewals, expansions, and customer success metrics. The role also includes **full benefits**, including health, dental, and vision coverage, 401(k) contributions, paid time off, and opportunities for professional development and career growth within Veryfi.