Veryfi, Inc. · Medellín, Antioquia, CO · Posted 1mo ago
$24k - $45k
Document AI. One API Call.
### **Position Overview**
Join **Veryfi** as a **Node.js Developer & Technical Account Manager (LATAM)** and play a critical role in building, deploying, and supporting **WhatsApp-based loyalty and promotional campaigns** for leading **CPG brands across Latin America**.
This hybrid role combines **hands-on backend development**, **customer-facing technical ownership**, and **campaign operations**. You will design and build WhatsApp bots using Node.js, integrate with Veryfi’s OCR & data extraction APIs, and act as the technical lead for campaigns—from kickoff to post-campaign reporting.
You’ll work directly with brands, agencies, and internal teams to ensure campaigns launch smoothly, scale reliably, and deliver measurable business results.
## **Key Responsibilities**
### **WhatsApp Bot Development (Node.js)**
* **Bot Architecture & Development:** Design, build, and maintain WhatsApp bots using Node.js for loyalty programs, promotions, and automated customer journeys * **API Integrations:** Integrate WhatsApp bots with Veryfi APIs (OCR, Lens, document processing), databases, CRM tools, and third-party services * **Campaign Logic:** Implement business rules for points accumulation, rewards redemption, fraud prevention, validations, and user segmentation * **Scalable Backend Services:** Build reliable, scalable backend services using Node.js, REST APIs, webhooks, and event-driven flows * **Code Quality:** Write clean, maintainable, and well-documented code following best practices
### **Loyalty Campaign Execution (End-to-End)**
* **Campaign Build-Out:** Translate campaign mechanics into technical flows (receipt validation, product matching, points, rewards, rankings) * **Go-Live Ownership:** Own technical readiness for launches, including testing, validations, and production deployment * **Fraud & Edge Cases:** Implement safeguards against fraud, duplicate submissions, and abuse scenarios * **Post-Launch Support:** Monitor campaign performance, fix issues quickly, and iterate based on real user behavior * **Reporting Support:** Assist with technical reporting, data extraction, and campaign performance insights
### **Technical Account Management (LATAM)**
* **Client Technical Lead:** Act as the main technical point of contact for LATAM clients during onboarding and active campaigns * **Solution Design:** Advise customers on best technical approaches for their loyalty and promotional use cases * **Issue Resolution:** Troubleshoot production issues, API errors, WhatsApp flow problems, and data discrepancies * **Clear Communication:** Explain technical concepts in simple terms to non-technical stakeholders * **Escalation Handling:** Coordinate with internal engineering, product, and support teams when deeper intervention is needed
### **Collaboration & Continuous Improvement**
* **Cross-Functional Work:** Collaborate with Product, Sales, Support, and Marketing teams to improve campaign delivery * **Process Improvement:** Identify patterns and suggest improvements to campaign templates, bot flows, and backend architecture * **Documentation:** Create and maintain technical documentation for bots, integrations, and campaign flows * **Product Feedback:** Share real-world client feedback with product and engineering teams
## **Requirements**
### **Experience & Background**
* 3+ years of experience as a **Node.js / Backend Developer** * Experience building **chatbots, messaging platforms, or automation systems** (WhatsApp preferred) * Startup or fast-paced environment experience strongly preferred * Experience working with **LATAM customers** or regional campaigns is a big plus
### **Technical Skills**
* Strong proficiency in **Node.js (ESM preferred)** * Experience with **REST APIs, webhooks, async flows, and background jobs** * Familiarity with **WhatsApp Cloud API** or similar messaging APIs * Experience with databases (PostgreSQL, MongoDB, or similar) * Understanding of authentication, security, and API best practices * Experience supporting **production systems and live campaigns**
### **Core Competencies**
* Strong problem-solving mindset and attention to detail * Excellent written and verbal communication (Spanish required, English strongly preferred) * Customer-oriented mindset with the ability to balance engineering and client needs * Ability to manage multiple campaigns and priorities simultaneously * Ownership mentality — you build it, you support it, you improve it
## **Performance Standards**
* Successfully launch and support WhatsApp loyalty campaigns on schedule * Maintain high campaign stability and low incident rates * Resolve technical issues efficiently with minimal customer impact * Deliver clean, maintainable, and scalable Node.js code * Achieve high customer satisfaction from LATAM clients
## **Specialization Areas**
* **Primary Focus:** WhatsApp Bots, Loyalty Programs, and Promotional Campaigns for CPG brands * **Secondary Focus:** Technical Account Management and client-facing solution design
## **Growth Opportunities**
This role offers a unique opportunity to become a **subject matter expert in WhatsApp-based loyalty programs**, CPG campaign execution, and Veryfi’s OCR and automation platform.
As Veryfi continues to scale across LATAM and globally, you’ll have:
* Direct exposure to large regional brands and complex campaigns * Access to leadership and influence over product direction * Clear paths toward **Technical Lead, or Solutions Architect** roles * Exceptional performance - measured by campaign success, client satisfaction, and technical impact - will be a key factor in raises and promotions.
## **Why Join Veryfi?**
* **High Impact Role:** Build real products used by millions of consumers across LATAM * **Y Combinator-Backed:** Be part of a world-class startup ecosystem * **Hybrid Engineering Role:** Code, launch, support, and own real business outcomes * **Fast Growth:** Join at a stage where your work directly shapes the platform * **Learning Environment:** Work alongside experienced founders and senior engineers